Information rights requests are rapidly increasing in volume, and organisations need to take a strategic and considered approach to avoid becoming overwhelmed. We offer broad assistance from designing effective processes to advising on escalations, regulatory and legal challenges.
Data minimisation and lifecycle practices
Processing information rights requests brings an organisaiton’s systems and data handling into sharp focus. If an organisaation is unable to effectively return personal data about an individual, it can be an indicator that internal data governance, minimisation and retention policies are ineffective.
We help you identify and address data silos and improve your data protection by default processes, which prepares your organisation for efficient information rights processing and improves your data governance. The benefits are broader than simply information rights: improved data governance and retention can drive cost savings in storage, compute time, and data risk reduction.
Minimizing operational friction
Information rights requests, particularly overly-broad SARs, can be notoriously complex and resource-intensive to execute. Without established methodologies, playbooks, and skilled guidance, internal teams can quickly become overwhelmed and experience operational bottlenecks and over-commitment.
Hampton Dell can provide a range of services, from additional resource to work through a SAR workload, trhrough to expert advice on complex issues with rights requests, to advising on strategies to minimise requester complaint, escalation and claims.
Preserving reputational integrity and trust
How you handle information rights requests is a public reflection of your competence and capability. Managing requests well strengthens brand loyalty and marketplace trust. Mishandling requests elicits public criticism, negative media coverage, and regulatory or legal challenge, damaging your reputation and side-tracking your strategic goals.
We can assist by helping you work through an excessive backlog, advise on improving processes to prevent rights requests being ignored, and advising on de-escalation techniques for challenging requesters.
Mitigation of regulatory penalties and legal claims
Effective information rights processing helps demonstrate accountability, and effectively mitigates threats of regulatory investigations and non-compliance penalties. When individuals feel their requests are ignored, delayed, or poorly executed, they frequently seek compensation for actual or perceived damages. Mishandling requests, such as accidentally disclosing another individual’s personal data, can also cause data breaches and the associated risks.
