Information rights requests are rapidly increasing in volume, and organisations must take a strategic and considered approach to avoid becoming overwhelmed. We offer broad assistance from designing effective processes to advising on escalations, regulatory and legal challenges.
Workflow design
We establish structured, end-to-end procedures for logging, tracking, and fulfilling information rights. By optimising channels of contact, escalation routes, and response processes, we help your teams manage incoming volumes smoothly and consistently within statutory timeframes.
Data discovery and search
We help you define targeted search strategies across complex data environments - cloud storage, legacy databases, email archives, and third-party systems - ensuring relevant personal data is located without incurring unnecessary operational overhead.
DSAR redactions and exemptions
For Subject Access Requests (DSARs) we provide expert guidance on applying statutory exemptions and redacting third-party personal data, legally privileged communications, and other sensitive information, ensuring compliant disclosures that protect both individual privacy and business confidentiality.
Erasure and rectification
We help you build and test robust mechanisms to process requests for personal data erasure (“right to be forgotten”), rectification, and restriction of processing. We map dependencies across downstream systems and third-party processors to ensure data is thoroughly deleted or corrected across your entire technical footprint.
Objections, portability, and automated decision-making
We support you in building operational pathways to handle complex rights, including opt-outs from direct marketing, objections to processing based on legitimate interests, data portability transfers, and challenges to automated profiling or decision-making.
Training and support
We can support your customer-facing, HR and data protection teams with practical support, response templates, and clear escalation pathways for complex or contentious requests, turning information rights management into an efficient, repeatable business process.
